CHANGE MANAGEMENT & COMMUNICATION

Change Management Overview

Understand key principles, systematic framework and tools for an effective change. Elements of the overview include stakeholders; culture; values; HR target model; future vision; stakeholder model; organizational design; manpower and succession planning.

Change Strategy

Develop a strategic change plan that includes both risks and durability. Elements of change strategy include a seven-element grid for planning; stakeholder assessments; inquiry and feedback sessions and preliminary communications.

The Change Plan

Understand the blending of change elements into an overall strategic plan. Elements of the change plan include tactics by phase; how to by stakeholder; change communications and project plan vs. change plan.

Change Assessment

Understand how a proposed change will impact an organization, and how to create an approach to achieve the vision. Elements of change assessment include the change management measurement model; translating the change into phases and 3 x 3 change risk assessment.

Change Planning and Communication

Development of a sample tactical change plan that is easy to understand by all stakeholders. Elements of change planning include communication and engagement planning; project plan vs. change plan and integrating with day-to-day business.

Change Leadership

Understand that leaders will precede the emotional changes of stakeholders. Determine the support they will require. Elements of leaders in change include executive coaching before, during and after; emotional intelligence – Meyers Briggs, DISC and Seven Points; Performance Dip and Zero Sum Game.

Sustaining the Change

Validate that a change implementation plan is geared for sustainability. Elements of sustaining the change include measures and elements; survey and feedback techniques and the change management model.

Individual Personalities
Whole Brain Theory:

Whole Brain Theory and the Benziger Model; thinking styles and the natural giftedness of each individual; falsifying type: personal and societal costs; and the four specialized functions of the brain.